Frequently Asked Questions

1. How do I book?
The preferred methods are by completing the online booking form on the bookings page or telephoning us. Or alternatively you can email us – our contact information can be found here (Contact page)

2. How much notice do I need to give for a booking?
You can book any time, however we get booked up in well in advance so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as occasionally we may have availability.

3. How much does it cost?
Please see the (bouncy castle inflatables) page for all prices however prices may vary depending on your intended use i.e. power supply or location.

4. What do the prices include?
All inflatable booking prices include local delivery, a small charge may need to be charged for out of area deliveries. You will also receive a blower, extension cable and safety mats. The price also includes set up, inflation and collection.

5. When are your inflatables available?
Our inflatables are available 7 days a week, 365 days a year round including Bank Holidays, Christmas & New Years Eve!

6. How long do I get the equipment for?
Most parties are in the afternoon and so we will deliver and set up your castle between 7 am and 12 noon we will then come and take the castle away after your party has finished usually from 5 pm onwards, although pick up time can be arranged to suit it can be no later than 9 pm or you can hire them overnight. For large events (more than three inflatables), delivery and collection times can be by arrangement.

7. Do you hire overnight?
Under certain circumstance this can be arranged, please Contact us via our (Contact page)

8. Do I have to pay a retainer / booking fee?
Yes. All bookings are subject to a retainer / booking fee of £25 or 25%, rounded up to the nearest £5 (whichever is greater) This will be taken by debit or credit card at the time of booking (4.5% charge for credit cards). If you book online, one of our team will call you to take your booking fee – no payment is required online. Retainers / booking fee are non refundable, but are transferable, so If cancellation is due to bad weather for outdoor events – (to be determined by the company) on the day then there is no charge providing we have not left our delivery depot and providing that you re-book your event for a later date within 6 months of the original booking.

9. How do I pay?

Most people choose to pay cash on delivery (please have the exact amount as our drivers do not carry change.) We do accept credit card/debit card payments (a surcharge of 4.5% on credit cards is payable and debit cards £1 after the 1st transaction). Sorry, we do not accept cheques, unless by prior agreement.

10. What if I need to cancel?

If you need to cancel because of bad weather on the day of the event, then there is no cancellation charge providing we have not left our delivery depot and providing that you re-book your event for a later date. Please see our (terms & conditions) page for details of our cancellation policy in other circumstances.

11. What if it rains or is windy?

Unfortunately the inflatables cannot be operated in wet or windy conditions due to safety reasons. There is no cancellation fee providing we have not left our delivery depot and providing that you re-book your event for a later date.

12. Can the inflatable be set up on a slope?

No this is not possible however if it is a very slight slope it may be OK. You will need to discuss this prior to the booking.

13. How long does it take to set up/inflate/deflate/pack up the inflatable?

On average, a bouncy castle takes approx 15 minutes to set up and 15 minutes to pack up. However this is only an estimate, times may vary depending on which inflatable you hire and where it is located.

14. How much space is needed?

You will need to allow a minimum of 5 feet at the front and rear of castle and 2 feet either side this is to allow access and the blower at rear. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish, animal mess etc. are removed from the area where the items are to be sited. Our employees will not be able to tidy or move items in your garden for you, so if your garden is not ready, they will have to go onto their next delivery and come back later (other deliveries allowing) and there will be a re-delivery fee payable of £20. If we can not return then it will classed as a cancellation on the day and full payment will be required as per our terms.

15. When I hire an inflatable is there anything I need to provide?

We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply within 25 meters of the inflatable, also for garden hires you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement.

16. What if I haven’t got a power point nearby?

If you don’t have power nearby, then you can either hire a generator from us or provide your own generator to power the blower. All of our blowers are 1.1Kw, so would need a 3Kva generator to power each one.

17. Do you supply safety instructions?

Yes we provide detailed safety instructions with every hire.

18. Is there an age limit for children using the castle?

Yes most of our children’s inflatables are suitable for children up to and including the age of 13. Some have a lower age limit and are specified on the item page. Adult inflatables are suitable for any age. If you’re not sure, please contact us.

19. Can our chosen inflatable be set up outdoors on tarmac or concrete?

We can only set our inflatables up outdoors if we are able to peg it into the ground. This means that really we need to set it up on grass. We do have a method of securely anchoring it to tarmac & concrete (but this is subject to the thickness) but must be booked in advance and there is an additional charge payable for this. We will have to drill 12mm holes in the ground and use removable anchor bolts, which we will remove and fill the hole after with silicone . If we arrive at your venue and there is no grass to set the inflatable up on, then we won’t be able to leave it and we will still charge you for the lost booking. Indoor hires are not affected by this. If you’re unsure, then please get in touch with us.

20. On the online booking system, why do you charge for specific delivery and collection times between 7am and 9pm, but selecting delivery before 12pm and collection after 5pm is free?

This is because, in the summer, when we’re very busy, it’s easier for us to plan our most efficient delivery route if we can deliver to you anytime before 12pm and collect anytime after 5pm. If you request a specific delivery time, we can’t always take the most efficient route, which costs us time and money (as we have to divert off our preferred route). If you’re booking for a large event (more than three inflatables), then please call us to discuss, as we can usually waive the fees in these circumstances. (we don't charge a timed delivery fee for indoor hall bookings) although there might be a late night collection fee. If you’re not sure, please contact us.

21. Do your staff have DBS (formerly CRB) checks?

No. It is now illegal for us to apply for DBS checks for our staff as their job roles do not fall under the eligible roles. DBS checks are for people who only have unsupervised access to children and vulnerable adults. Our staff are there to supervise safety of the participants and not to supervise the participants themselves, so the event organiser will need to ensure adequate supervision of the participants. Please click (CRB INFO) for more information.